US Army Information Technology Agency

Enterprise Transport Management

Crystal Management LLC, in conjunction with Prime contractor General Dynamics Information Technology, has been awarded a two and a half year contract to provide comprehensive support to the Pentagon’s communication infrastructure. The U.S. Army Information Technology Agency’s requirements for Enterprise Transport Management (ETM) effort includes all services to provide a managed Local Area Network/Metropolitan Area Network/Wide Area Network Connectivity, Time Division Multiplexing, or TDM technology for Long Haul and Point to Point Communications. The team is responsible to operate, maintain, deploy, and manage all existing network infrastructure elements. Tasks are performed as required within designated Government facilities within a 100 miles radius of the Pentagon, The Mark Center, and established alternate site(s) within the National Capital Region (NCR).

Crystal Management’s primary role on the ETM program is to support the “projects” area on the program, where move, adds or changes as well as new capabilities are deployed to the user community; Crystal Management participates in the overall 24x7 Operations and Maintenance (O&M) of this complex mission critical communications infrastructure providing support over 50,000 users at multiple classification levels for all military service branches within the NCR. Lastly, Crystal Management provides Continuity of Operations (COOP) and Disaster Recovery (DR) support for the Pentagon infrastructure.

Defense Continuity Integrated Network

Crystal has supported the DCIN/PCIS contract since 2005, and continues today. Crystal developed the transition plan for the DCIN/PCIS, including the transition of assets and O&M functional unit, from implementation agent to full life cycle support agent. Crystal also developed a performance-based statement of work based on industry best practices for long term life cycle support of all US Army Pentagon Data Center Enterprise activities.

The DCIN/PCIS effort included the following:

  • Provided analysis and consultation on the existing and future operational structure and processes to support the Information Technology (IT) Enterprise environment managed by Washington Headquarters Services (WHS).
  • Identified key process improvements in the IT Enterprise, providing greater efficiency and cost savings, and a strengths-focused core mission for the IT Enterprise groups.

  • Provided assistance in the acquisition process by leading acquisition strategy discussions, conducting market research, and preparing acquisition documentation.